Aussies now complain more about our mobile services than internet plans

A new report by Australia’s telco watchdog recorded almost 80,000 complaints about phone and internet services in the last financial year, and while that number is substantial, it actually represents a 33.4% decrease year on year.

So what’s not working for us? It’s our mobile services, according to the Telecommunications Industry Ombudsman’s (TIO) report (opens in new tab). Mobile services account for the largest proportion of complaints, clocking in at 39.7% of all complaints made.

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